We recognise that our success depends upon ensuring that our customers are entirely satisfied. We are committed to the highest standards, we monitor our performance to ensure that we maintain these standards.
We will regularly consult with our customers and undertake internal reviews to ensure that the needs, concerns and interests of customers are kept constantly in view, and where necessary, addressed.
The company is proud of its record in quality and its plant. It has the enviable record of not having orders returned due to quality defects and the facility is kept spotless, with a well managed production floor.
All containers in a batch are hand packed and visually checked, with documented hourly visual checks and production specification checks carried out in the company’s Quality Control Laboratory three times per shift.
Building Relationships is core to our company's belief. We believe in building ethical relationships based on trust, not only with our customers but with our suppliers & other manufacturers. Good relationships are key to QBM managing quality, reliability, expertise, price, innovation & design and service.
Our small group of key personnel are easily accessible, ensuring you get the answers you need when you need them.
Our experience in the cosmetic industry has given QBM a heightened focus on the need for high quality products.
Our experience in the household & cleaning goods gives us a thorough understanding of the FMCG market, the need to supply deliveries in full on time and react to customers abnormal demand.
QBM has many years experience in the plastics industry across a multitude of processes.
We understand the importance of pricing in this day and age to obtain custom. Our goal is to come up with mutually beneficial arrangements. Our low overhead structure and understanding of our business enables us to be very competitive.
INNOVATION & DESIGN
Our experience in the industry makes us the perfect partner to innovate with, whether it be new technology, new products or even new design concepts. With the relationships we have formed, if we can’t do it, you can be fairly sure that we know or can find someone who can.